Chief Programs Officer

Full-time, Exempt

Reporting to the President & CEO, the Chief Programs Officer is responsible for leading and enhancing a comprehensive array of services and programs to ensure United Friends’ ability to fulfill its mission, as well as, its ethical, legal, and contractual program obligations. The CPO will lead four directors and two program models delivered by a staff of 50 across multiple sites throughout Los Angeles County. They will continuously review and the services being offered and develop new programs as needs emerge. As a Leadership Team member, the CPO carries the responsibility for all program-related activities pertaining to service delivery, evaluation, finance, personnel, and contracts. The CPO will assist the CEO in planning, organizing, and implementing program-specific fundraising initiatives. Finally, the CPO will inform the CEO, and ultimately the board of directors, of all program issues and accomplishments.

  • Duties and Responsibilities:
    • Provide effective and inspiring leadership, as well as stewardship, of United Friends of the Children by being actively involved in all programs and services.
    • Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for all staff and participants to give feedback on program operations.
    • Lead a high performing team of program directors to the next level by further developing and implementing program development, training, and retention strategies and ensuring overall organizational alignment between these directors.
    • Ensure program activities operate consistently and ethically within the mission/values of United Friends.
    • Prepare and submit an annual operational budget for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
    • Collaborate with the Director of Impact to guide and support the organization’s program evaluation process and related policy advocacy work.
    • Partner with the CEO to represent United Friends with external constituency groups, including community, governmental, and private organizations.
    • Ensure the continued viability of United Friends’ program/service units through sound fiscal and strategic management. Provide programmatic leadership and input for all strategic planning processes.
    • Collaborate with Chief Development Officer regarding financial opportunities as they align with programmatic vision.
    • Engage in continuous learning about theories, practices, and resources to enhance United Friends’ programs.

    General United Friends Responsibilities

    • Act as a role model within the organization to uphold and implement United Friends’ organizational values:
      • Embrace program evaluation that leads to excellence and impact
      • Build effective and empowering partnerships with the youth, community and each other
      • Create a fun and exciting environment that inspires learning and innovation
      • Communicate openly, honestly and with humility across all groups
      • Work together as one organization



    • Other duties as assigned.
  • Required Qualifications:
    • 10+ years of professional experience, including a minimum of five years of senior-leadership experience supervising seasoned staff operating multiple human services programs across a broad geography.
    • A graduate degree in Business Management, Nonprofit Management, Social Welfare, or a related field.
    • Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, engaging community partners, and partnering with a CEO and board of directors.
    • Can point to tangible examples of reporting and program measurement and evaluation. Demonstrates integrity, strives for excellence in their work, and has experience of leading others to new levels of effectiveness and programmatic impact.
    • Possesses a flexible, inquisitive nature and the ability to balance multiple priorities; enjoys working in a developing role in a fast-moving environment, while being able to drive toward clarity and solutions.
    • Passionate about United Friends of the Children’s mission and able to promote and communicate the philosophy, mission and values of United Friends to external and internal stakeholders.
    • Demonstrates excellent computer skills, specifically MS Office products (Excel, Word and PowerPoint).


  • Preferred Qualifications:
    • An understanding and sensitivity to issues concerning former foster care youth.
  • Direct Reports:
    • Director of Clinical Support
    • Director of Education
    • Director of Housing
    • Director of Impact
  • :
From Monday-Friday the Chief Programs Officer will work full-time from the United Friends office in Downtown Los Angeles. The ideal candidate will be a visionary leader who brings critical thinking, creativity, initiative, good judgment, integrity, and a deep commitment to social justice and equity – along with a sense of humor – to the work.
About United Friends of the Children
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