Community Manager/Cluster Director

Full-time, Exempt

United Friends of the Children’s Pathways Housing Programs provides residents, ages 18-24, with housing and support services as they seek to obtain stable and secure housing, education, and employment. Reporting to the Director, Housing Programs, the Community Manager/Cluster Director will be responsible for creating a positive community experience for United Friends’ housing programs. The Community Manager/Cluster Director will coordinate community-building efforts, including events and life skills programming, oversee housing and property management, and develop strategic relationships with external partners (i.e., resource agencies and employers). In partnership with the team, the Community Manager/Cluster Director will build opportunities for residents to engage in relationships with each other, the Pathways program, and the surrounding community that will positively impact their ability to thrive.that will positively impact their ability to thrive.


  • Duties and Responsibilities:

    Community Engagement

    • Collaborate with Pathways Team members to maintain an engaged, safe, and thriving community.
    • Embrace UFC’s high performance standard in all housing and facilities operations by supporting Housing & Property Management Coordinators in maintaining property conditions and resident compliance.
    • Support communication with external property management staff regarding on-going property needs and resident concerns.
    • Lead weekly site-based team meetings to identify and address community and facility  needs and opportunities.
    • Build and maintain meaningful relationships with residents; promote personal growth, independence, responsibility, and accountability and inspire individuals to reach their full potential. Lead teaming opportunities to meet with residents to identify areas of growth and improvement.
    • Plan and implement dynamic community events and opportunities that bring Pathways community members together to engage in meaningful relationships.
    • Guide the implementation of weekly life skills program designed to increase UFC residents’ self-sufficiency skills.
    • Partner with the Transitions Team to create strategic linkages between residents and alumni.
    • Build and maintain strategic partnerships with external stakeholder s and potential community partners to enhance the opportunities available to UFC’s program participants, especially the life skills workshops.
    • Represent UFC’s interests and mission in the broader community with the intention of building awareness and securing partnerships to enhance services.


    Program Management

    • Understand and interpret contractual obligations, related to life skills and property management; ensure compliance with guidelines and established performance targets, including tracking residents’ progress toward program goals.
    • Work with the Pathways Management Team and Evaluation Team to utilize data consistently to assess the program and communicate its impacts.
    • Partner with the Pathways Management Team to record and uphold policies and protocols that support the program’s mission and goals.
    • Lead, coach, and develop the Property Management & Housing Coordinators and Resource Specialist and support the professional development of the Housing Department Team; hold regular individual meetings with direct reports to assess and support progress toward goals.
    • Work alongside the Assistant Director & Clinical Supervisor to facilitate Advocacy Counselors’ community engagement.
    • Partner with Pathways Management Team to plan annual budget and monitor expenditures to ensure alignment with projected spending for community support, including life skills workshops, community events/ projects, and property management.
    • Be a positive force for change and provide support for staff to be their best and do their best work.



    • Other duties as assigned.


    General UFC Responsibilities

    • Act as a role model within the organization to uphold and implement UFC’s organizational values:
    • Embrace program evaluation that leads to excellence and impact.
    • Build effective and empowering partnerships with the youth, community and each other.
    • Create a fun and exciting environment that inspires learning and innovation.
    • Communicate openly, honestly and with humility across all groups.
    • Work together as one organization.
  • Direct Reports:
    • Advocacy Counselors (3)
    • Assistant Manager
    • Property Management & Housing Coordinator
    • Resource Specialist
  • Required Qualifications:
      • Master’s Degree in Social Work or related field
      • 5+ years of experience, including program management and team leadership, in a relevant social work setting
      • Experience working with vulnerable populations
      • Establishes and cultivates respectful relationships with people from diverse backgrounds
      • Activates network to produce results that benefit program participants
      • Demonstrated experience engaging groups and individuals in effective learning activities
      • Responds effectively and urgently to critical incidents
      • Works collaboratively and cooperatively as a member of a multi-disciplinary service team
      • Works responsibly with sensitive and confidential information
      • Balances multiple competing priorities with strong organizational skills and attention to detail
      • Holds self accountable, sets high expectations for self and others, works independently and collaboratively
      • Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and incorporates others’ views into work
  • Preferred Qualifications:
    • An understanding and sensitivity to issues concerning former foster care youth
    • Knowledge of the TAY resource landscape in Los Angeles
    • Knowledge of the Los Angeles County Coordinated Entry System and Measure H
The Community Manager/Cluster Director will work full-time during standard business hours, Monday-Friday (except Tuesdays or Thursdays from 12-8pm) and on weekends and evenings as necessary. United Friends’ downtown office will serve as the Community Manager/Cluster Director’s work location on Mondays. The Community Manager/Cluster Director will work primarily from one of the two housing cluster sites Tuesday-Friday each week (Inglewood/Westchester or Whittier). Also, travel between United Friends’ housing sites across Los Angeles County is required.

To apply, click below and submit resume and cover letter, including desired salary range, to Please note position title in the subject line.
About United Friends of the Children
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