Program Management and Site Operations

• Lead a team of 3 Advocacy Counselors to ensure high-quality case management services and youth outcomes and oversee the daily functions across transitional housing sites.
• Respond timely and thoroughly to youth conflicts/incidents; complete incident reports, notify required parties, and coordinate follow-up support and safety plans in accordance with program policy.
• Facilitate or support in youth meetings regarding progress, program rules and expectations and provide guidance to staff to create re-engagement plans with youth.
• Foster and maintain a safe, engaged environment through strong, youth-centered relationships and a trauma-informed approach.
• Lead implementation of community-building events and life skills workshops while ensuring service continuity.
• Strengthen strategic community partnerships to remove barriers to access and increase resources and services available to youth.
• Partner with the Property Management team to ensure alignment and seamless workflow, as well as maintain the safety, upkeep, and cleanliness of the properties.
• Monitor vacancies and intakes to support occupancy requirements.
• Collaborate across teams to support integrated planning, communication, and service delivery.
• Support senior management in monitoring budget line items to ensure spending remains within approved limits.
• Participate in regular internal and external meetings to ensure alignment and effective communication.

Compliance, Data Management and Reporting

• Demonstrate strong understanding of program contract requirements to ensure team compliance and consistently uphold legal and ethical standards.
• Oversee and maintain accurate and timely completion of required reports, data entry, and documentation.
• Conduct regular file/documentation reviews to ensure timely, accurate, and compliant case notes, service plans, and required deliverables.
• Monitor data across required management systems, Apricot and Homeless Management Information System (HMIS), to adhere to data requirements and policies.
• Track key performance indicators to ensure program and contract outcomes are achieved.
• Maintain compliance with funder requirements and support readiness for internal and external audits.
• Utilize data consistently to inform decisions and communicate outcomes and trends.

Staff Supervision and Support

• Responsible for hiring, onboarding, and training a team of 3 Advocacy Counselors who provide intensive case management services to a caseload of 15 youth each.
• Supervise and lead assigned staff through regular guidance, coaching, feedback, and performance management.
• Lead productive team meetings to provide information, trainings, identify needs, and problem solve challenges.
• Foster a collaborative, inclusive, and high-performing team environment.
• Provide support and consultation to the team and directly respond to after-hours crises and emergencies as necessary.

Other

• Other duties as assigned.

General United Friends Responsibilities

• Act as a role model within the organization to uphold and implement United Friends’ organizational values:
  • Embrace program evaluation that leads to excellence and impact.
  • Build effective and empowering partnerships with the youth, community, and each other.
  • Create a fun and exciting environment that inspires learning and innovation.
  • Communicate openly, honestly and with humility across all groups.
  • Work together as one organization.

• Staff hold a commitment to:
  • A culturally responsive Trauma-Informed Approach to our population and client centered advocacy.
  • Strong knowledge of the communities served and centralize this cultural understanding into the work.
  • Support in Justice, Equity, Diversity, and Inclusion (JEDI).
  • Evaluating the completeness, accuracy and relevance of data to determine information value and improve client services.

• Advocacy Counselors

• Bachelor’s Degree in Social Services, or related field.
• 4 years of experience working directly with populations experiencing homelessness.
• 2 years of experience supervising teams and managing programs.
• Prior experience in roles requiring strong attention to detail, time management skills and the ability to shift between diverse tasks.
• Excellent verbal and written communication skills.
• Ability to establish and cultivate respectful relationships with individuals from diverse backgrounds; helping to build and maintain a positive culture/workplace environment.
• Demonstrated experience motivating teams and managing daily operations resulting in successful outcomes and seamless workflow.
• Strength in hiring and training staff to elevate levels of responsibility and performance.
• Personal qualities of integrity, credibility, and a commitment to and passion for the United Friends mission.
• Demonstrated knowledge of trauma-informed and culturally responsive practices.
• Understand the communities served and centralize this cultural understanding into the work.
• Must have valid California Driver’s License and an insured and reliable vehicle.

• Master’s Degree is Social Services, or related field
• 2 years of experience working in residential settings with TAY population
• Prior experience administering government-funded services.
• An understanding of the unique challenges former foster care youth experience
• Knowledge of the Los Angeles County Coordinated Entry System