Duties and Responsibilities:
Leadership and Program Management
• Manage and oversee daily program operations, facilities, and case management, as well as the after-hour staff schedule.
• Provide leadership and support during crises, including emergencies, safety concerns, conflicts, and other critical incidents.
• Manage the program grievance process, ensuring concerns are addressed promptly, equitably, and in accordance with program policies and participant rights.
• Work in conjunction with property management, intake, and clinical services to bridge collaboration with the housing team and ensure high-quality service delivery.
• Provide oversight for the planning and delivery of youth programming (e.g. workshops and events).
• Support implementation of strategic program initiatives and deliverables.
• Develop and maintain policies and procedures consistent with best practices and program model.
• Oversee implementation and utilization of case management protocols and expectations.
• Develop and oversee peer mentorship services to elevate youth voice and create opportunities for youth to grow as leaders and contribute to program frameworks and youth experience.
• Utilize motivational interviewing, harm reduction and restorative justice practices to co-facilitate trauma-informed debriefings and care coordination meetings that intervene with early exits and reengage youth to progress towards their case plan goals.
• Manage budget line items related to direct services.
Data Management and Program Compliance
• Drive strong practices to ensure accurate and timely completion of required reports and documentation.
• Oversight of day-to-day data management and contract compliance (e.g. reporting and outcomes).
• Monitor data input in required management systems, Apricot and Homeless Management Information System (HMIS), to ensure data integrity.
Supervision and Support
• Responsible for hiring, onboarding, and training Program Managers, and overseeing case management training to ensure consistency, standardization, and continuity of practices across the team.
• Facilitate training sessions to ensure staff are equipped to perform essential job functions and remain current on program practices and requirements.
• Foster a collaborative, inclusive, and high-performing team environment.
• Provide support and consultation to the team and directly respond to after-hours crises and emergencies as necessary.
Other
- Other duties as assigned.
General United Friends Responsibilities
- Act as a role model within the organization to uphold and implement United Friends’ organizational values:
- Embrace program evaluation that leads to excellence and impact.
- Build effective and empowering partnerships with the youth, community, and each other.
- Create a fun and exciting environment that inspires learning and innovation.
- Communicate openly, honestly and with humility across all groups.
- Work together as one organization.
- Staff hold a commitment to:
- A culturally responsive Trauma-Informed Approach to our population and client centered advocacy.
- Strong knowledge of the communities served and centralize this cultural understanding into the work.
- Support in Justice, Equity, Diversity, and Inclusion (JEDI).
- Evaluating the completeness, accuracy and relevance of data to determine information value and improve client services.
Direct Reports:
• Community Manager (2)
• Resident Site Coordinator
Required Qualifications:
• Bachelor’s Degree in Social Services, or related field
• 4 years of experience in program management and supervising staff.
• 4 years of experience working directly with populations experiencing homelessness.
• Ability to establish and cultivate respectful relationships with individuals from diverse backgrounds; helping to build and maintain a positive culture/workplace environment.
• Ability to respond effectively and urgently to critical incidents and support staff through complex incidents.
• Excellent communication and problem-solving skills with the ability to make sound decisions.
• Ability to manage competing priorities with strong organizational skills and attention to detail.
• Strength in hiring and training staff to elevate levels of responsibility and performance.
• Personal qualities of integrity, credibility, and a commitment to and passion for the United Friends mission.
• Demonstrated knowledge of trauma-informed and culturally responsive practices.
• Understand the communities served and centralize this cultural understanding into the work.
• High level of accountability in independent work and team settings.
• Must have valid California Driver’s License and an insured and reliable vehicle.
Preferred Qualifications:
• Master’s Degree is Social Services, or related field.
• 2 years of experience working in residential settings with TAY population.
• Prior experience administering government-funded services.
• Knowledge of the resources available to transitional age youth and former foster youth in Los Angeles County.
• Knowledge of the Los Angeles County Coordinated Entry System.
