Director, Clinical Support

Full-time, Exempt

The Director of Clinical Support (DCS) will work closely with the Director of Housing and the Director of Education to establish and achieve measurable program goals through the provision of outstanding social service programming. Specifically, the DCS will lead the refinement of the organization’s therapeutic service-delivery framework, ensuring that all program services are trauma-informed and aligned with evolving best practices. Additionally, the DCS will provide clinical supervision and guidance to direct service teams to ensure a high quality of care.

  • Duties and Responsibilities:

    Clinical Supervision and Support

    • Provide weekly clinical supervision, both individual and group, to a staff of counselors and interns who provide case management, crisis intervention, intake interviews and other supportive services to applicants and housing residents who have experienced foster care.
    • Provide training, consultation and feedback to counseling staff on their assessment, treatment planning, case management, progress reports, evaluations, and outcomes for applicants, housing residents, and education scholars.
    • Coordinate recruitment, training, and oversight of clinical student interns.
    • Ensure the provision of high quality parenting instruction, substance abuse counseling, and mental health therapy to United Friends’ housing site residents.
    • Provide group supervision for College Counselor teams at least once per month.
    • Provide additional bi-monthly group supervision to staff who seek a clinical licensure.
    • Guide and support Housing and Education counseling staff in navigating crises and other challenging situations with program participants that require clinical insight and/or intervention.
    • Be on-call to respond over the phone and/or in person to housing program crises as needed.
    • Work collaboratively with staff to ensure that client documentation is appropriate, accurate and submitted within the established time frame. Review and approve all clinical documentation.

     

    Leadership

    • Understand the organization’s clinical requirements and approach and ensure alignment of services with them.
    • Maintain and uphold ethical practices especially as it pertains to confidentiality concerns.
    • Collaborate with Directors of Education and Housing to develop and document the organization’s clinical approach based upon best practices for supporting youth who have experienced foster care and homelessness (such as trauma-informed care, housing first, motivational interviewing).
    • Guide and support the Behavioral Health Manager, providing coaching and assistance as needed.
    • Oversee the clinical case management skill development of organization’s direct service staff and coordinate internal and external training opportunities to ensure consistency with clinical and therapeutic best practices.

     

    Program Support

    • Build empowering relationships with and provide direct support to youth as needed.
    • Oversee the therapeutic group support offered to youth. Facilitate socio-emotional education classes for youth as needed.
    • Build relationships with community partners to expand resource referral sources that address the mental and physical health needs of program participants.
    • Oversee the creation and management of a resource library for staff, including therapeutic activity and group facilitation guides. Inform staff of clinical community resources available to support youth as needed.

     

    Other

    • Perform additional projects as assigned.

     

    General Responsibilities

    • Act as a role model within the organization to uphold and implement United Friends’ organizational values:
      • Build effective and empowering relationship with the youth, community and each other
      • Embrace program evaluation that leads to excellence and impact
      • Create a fun and exciting environment that inspires learning and innovation
      • Communicate openly, honestly and with humility across all groups
      • Work together as one organization
  • Direct Reports:
    • Behavioral Health Manager
  • Required Qualifications:
    • LCSW or LMFT with 5+ years experience in appropriate and relevant setting, plus 3+ years post licensed clinical supervision and management experience.
    • Ability to work effectively as a member and leader of a multi-disciplinary service team.
    • An understanding of and sensitivity to issues concerning former foster care youth from diverse cultural and ethnic backgrounds.
    • Demonstrated success implementing the Housing First model and strengths-based approaches with homeless youth.
    • Excellent knowledge of substance use treatment strategies, mental health issues, and trauma-informed care.
    • Strong commitment and adherence to a clinical professional Code of Ethics, especially confidentiality requirements.
    • Strong leadership, problem-solving, and crisis intervention skills.
    • Effective communication and conflict resolution skills.
    • Available to be on-call for staff consultation during crisis events.
    • Regular travel to United Friends’ housing locations, events, and community meetings within L.A. County required.
  • Preferred Qualifications:
    • Relevant experience working in a non-profit organization working with the TAY population.
The Director of Clinical Support will work full-time standard business hours Monday-Friday from United Friends’ downtown Los Angeles office. A flexible work schedule will be required, including some evenings and weekends, as well as, occasional travel to United Friends’ housing and event sites.

To apply, click below and submit resume and cover letter, including desired salary range, to jobapplicants@unitedfriends.org. Please note position title in the subject line.
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