Impact Manager, Housing Program

Full-time, Exempt

The Impact Manager (IM) will play an important role in leading the Pathways Program to fulfill its contractual, ethical, and legal obligations. Under the supervision of the Senior Director, the IM will supervise the Grants & Compliance Coordinator and Property Management and Housing Coordinators (2) and devise, refine, and review systems and data that facilitate excellent service delivery and the measurable achievement of program goals. Additionally, the IM will provide support to the Community Managers and oversee the program’s housing and facilities operations.

  • Duties and Responsibilities :

    Program Compliance and Operations

    • Understand and interpret the program’s contractual, ethical, and legal obligations.
    • Coordinate program compliance efforts, including the completion of government grant reporting and audit preparation; ensure compliance with guidelines and established performance targets.
    • Embrace United Friends’ high-performance standard in all housing and facilities operations by supporting Housing & Property Management Coordinators in maintaining property conditions and resident compliance.
    • Review all program contracts and provide written summary before the execution of agreements.
    • Develop and maintain the Pathways Program Guidelines to ensure compliance with all contractual, legal, and organizational obligations.
    • Identify and resolve potential areas of compliance vulnerability.
    • Assist with the preparation of contractual budget proposals and mid-term modifications.
    • Monitor the completion of contractual commitments, including budgets, and assign committed tasks.
    • In collaboration with the Finance/Accounting Department, assist with analyzing monthly financial activities and explain variances from contractual budget to actual spending.
    • Review all monthly, quarterly, and annual internal and external stakeholder reports for accuracy.
    • Track and monitor all MOU and Match agreements; assist in preparation as needed.
    • Organize preparation efforts and facilitate external audits and program reviews.
    • Coordinate agency responses to audit results. Develop timely corrective action plans for resolution of potential issues.
    • Review data provided to the Development team for annual, semi-annual, and quarterly reporting purposes as well as for new grant submissions to ensure accuracy.
    • Lead internal meetings related to contract compliance.
    • Support communication with external property management staff regarding on-going property needs and resident concerns.


    Leadership and Partnership

    • Lead and support the Grants &Compliance Coordinator and Property Management & Housing Coordinators in meeting established goals. This includes engaging in regular performance development discussions, monitoring progress, and creating performance development plans as needed.
    • Provide operational support to on-site Community Managers. This includes engaging in community planning, staff support, and crisis support, as needed.
    • Work closely with Pathways Management Team to set regular performance goals and track progress.
    • Provide training, consultation, and feedback to Pathways staff members about required documentation (e.g., treatment plans, progress notes, evaluations, and participant files).
    • Engage in continuous knowledge development regarding rules, regulations, best practices, tools, techniques, and performance standards.
    • Liaise with funding partners and attend collaboration meetings about contractual obligations.
    • Act as liaison with teams across the organization.



    • Other duties as assigned.


  • General United Friends Responsibilities:
    • Act as a role model within the organization to uphold and implement United Friends’ organizational values:
      • Embrace program evaluation that leads to excellence and impact
      • Build effective and empowering partnerships with the youth, community and each other
      • Create a fun and exciting environment that inspires learning and innovation
      • Communicate openly, honestly and with humility across all groups
      • Work together as one organization
  • Direct Reports:
    • Grants + Compliance Coordinator
    • Property Management & Housing Coordinators (2)
  • Required Qualifications :
    • Bachelor’s degree required in a related field
    • 3+ years’ experience with contract compliance or a related field
    • 3+ years of demonstrated leadership experience
    • Knowledge of LAHSA/HUD or other municipal grant contract compliance requirements
    • Ability to establish and cultivate respectful relationships with people from diverse backgrounds
    • Excellent analytical, communication, and problem-solving skills
    • Detail-oriented and organized, with the ability to balance multiple competing priorities
    • Holds self accountable, sets high expectations for self and others
    • Understanding of and sensitivity to issues concerning transition age youth experiencing homelessness
    • Demonstrated success developing and operationalizing program-wide projects and systems
    • Curiosity and commitment
    • Knowledge of and proficiency with Microsoft Word, Excel and Outlook applications
  • Preferred Qualifications:


    • Master’s Degree in a related field
    • Experience working with foster youth
    • Knowledge of the Los Angeles County Coordinated Entry System and Measure H
    • Knowledge of fair housing laws
    • Property Management Certification
The Impact Manager will work standard business hours Monday-Friday and weekends and evenings as necessary. They will be based out of United Friends’ Downtown office but may be required to travel occasionally throughout United Friends housing sites and to other locations within Los Angeles County.

To apply, click below and submit a resume and cover letter, including desired salary range, to Please note position title in the subject line.
About United Friends of the Children
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