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Information Technology (IT) Coordinator

Full-time, Exempt

United Friends of the Children empowers current and former foster youth on their journey to self-sufficiency through service-enriched education and housing programs, advocacy, and consistent relationships with a community of people who care.

 

Founded over 40 years ago, United Friends’ is a leading provider of youth development services to current and former foster youth in Los Angeles County. Through its housing and education programs, the organization has helped thousands of young people imagine and actualize their own dreams and futures. All programs are grounded in a relational model. At United Friends, youth build long-lasting, developmental relationships between young people and caring adults, as well as connections to nourishing peer and community support systems. Around those relationships, United Friends wraps an array of supportive services to help youth successfully transition to adulthood. Operating 11 housing sites around the county, United Friends’ housing program provides current and former foster youth with a stable place to live and targeted services that promote their long-term economic stability and wellness. Serving students from the sixth grade through college competition, United Friends’ education program reverses abysmal educational outcomes for foster youth by ensuring they graduate from high school and college. As a result of services, United Friends alumni have greater housing and economic stability, higher educational attainment and a stronger sense of community and emotional wellbeing.

  • Duties and Responsibilities:

    Primary Responsibilities

    • Install and configure all staff tech equipment including, but not limited to; software and hardware٫ computers, printers٫ cell phones and door key cards
    • Develop protocols for the use of IT across departments and projects
    • Facilitate the interaction between end users and higher-level support (e.g., phone provider, software provider).
    • Advise management with the goal of making the appropriate advice on the most suitable IT choices
    • Monitor systems and network performance and organize maintenance activities
    • Design, plan and execute training on the use of systems and networks
    • Problem solves with any technology, systems, equipment, and networks in a timely manner
    • Forms strong bonds with equipment manufacturers and service providers

     

    Technology & Equipment Management

    • Perform troubleshooting and execute needed repairs
    • Provide in-house technical support assistance to all staff including on site and at the main downtown office
    • Prepare new staff technology and software before their start date (e.g. laptop, key card, cell phone email, email groups, teams channels).
    • Train current and new staff on existing systems such as Teams, Outlook and The Could
    • Maintain main office printer ink supply and maintenance
    • Ensure main office monitors are working properly
    • Support staff with setting up technology for a team meeting
    • Support with troubleshooting for Pathways on site network issues

     

    Administrative

    • Work Maintain licenses, passwords, and upgrade schedules
    • Manage accounts and Prepare check request and payments for technology & systems accounts (Microsoft, Adobe, Dell, Aerio Connect, Verizon, Apple)
    • Maintain tracking log of all technology assigned to staff and technology in the main downtown office
    • Review and develop security-related contract documents
    • Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary.
    • Implements a plan for repair or replacement of computers and other forms of technology.
    • Conduct annual assessment of UFC technology, equipment and systems

     

    Other

    • Other duties as assigned.

     

    General United Friends Responsibilities

    • Act as a role model within the organization to uphold and implement United Friends’ organizational values:
    • Embrace program evaluation that leads to excellence and impact
    • Build effective and empowering partnerships with the youth, community, and each other
    • Create a fun and exciting environment that inspires learning and innovation
    • Communicate openly, honestly and with humility across all groups
    • Work together as one organization
  • Required Qualifications:
    • Bachelor’s degree in a related field
    • Strong analytical and logical thinker with proven skills in organizing, communication, and problem solving
    • Demonstrated expertise in basic computer equipment; software platforms, such as Microsoft Office Suite, and Microsoft Excel and/or statistical software packages
    • Working knowledge of PC and Apple products
    • Ability to work with technology users at all levels of technical expertise with patience and encouragement
    • Skilled in interpreting and communicating technical lingo to non-tech savvy laypeople
    • Eager to learn new programs and technology
    • Strong organizational and coordination abilities with close attention to detail
    • Works responsibly with sensitive and confidential information
    • Balances multiple competing priorities with strong organizational skills and attention to detail
    • Establishes and cultivates respectful relationships with people from diverse backgrounds
    • Holds self accountable, sets high expectations for self and others, works independently and collaboratively
    • Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and incorporates others’ views into work
    • Passionate about United Friends’ mission
  • Preferred Qualifications:
    • Two or more years of direct experience working on an IT coordinator or other relevant position
    • Two or more years working with organizational networks and technology
    • Profound experience in network management and help desk support
    • Good practical experience of managing IT systems and applications, troubleshooting and repairing issues
    • Good knowledge of TCP/IP protocols and LAN/WAN configuration
    • BSc or BA degree in information technology or computer science
United Friends currently implements a hybrid work environment, where our staff’s residence is their primary place of work. This position will work full-time hours, Monday-Friday. The IT Coordinator will be required to report to our downtown office as needed. Occasional weekend and evening work may be required throughout the year as needed.
About United Friends of the Children
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