Intake and Outreach Manager


United Friends’ Housing Program provides support to current and former foster youth utilizing a relational model. Pathways Housing Program provides youth ages 18-24 with housing and support services as they seek to secure stable housing and employment. Reporting to the Director of Housing, the Intake + Outreach Manager will oversee the Intake + Assessment Coordinator in supporting youth entering the Pathways Housing Program as well as overseeing alumni outreach. Additionally, the Intake and Outreach Manager will build and maintain important partnerships with community stakeholders to increase Pathway’s capacity and ability to provide high quality services.

The Intake & Outreach Manager will work standard business hours Monday-Friday out of United Friends’ Downtown office and will have travel for outreach opportunities across Los Angeles County. Occasional weekend and evening work are required for intake interviews and special events throughout the year as needed.

  • Duties and responsibilities:

    Intake and Engagement
    ● Refine, develop, and manage the intake process for Pathways to ensure appropriate information is collected and evaluated for enrollment into the program

    ● Provide oversight of the intake process to ensure that youths’ first interactions with UFC are trauma-informed and welcoming to support the agency’s relational and trauma-informed approach

    ● Participate in ongoing Youth Coordinated Entry System (CES) Care Coordination Meetings and other education or housing-related referral meetings

    ● Provide services with incoming youth using a strengths-based and trauma-informed approach

    ● Oversee the management of HMIS Matches/Openings and communicate with the Housing Managers regarding intakes, assessments, and pending matches

    ● Assist Intake and Assessment Coordinator with facilitating youths’ entry into the Housing Program including conducting intake interviews, completing intake documentation, and consulting with the Pathways Director or Managers, as needed.

    ● Assist Intake and Assessment Coordinator with liaising between youth and referring agencies to obtain necessary documentation, verify eligibility, make referrals, and update on intakes or denials.

    ● Review and complete written assessments and intake paperwork within established timeframes.

    ● Provide intake reports to internal and external stakeholders on a weekly basis and as requested.

    Program Management
    ● Understand and interpret grant and contractual obligations for Housing program, related to intake and alumni outreach; ensure compliance with guidelines and established performance targets, including tracking progress toward program goals.

    ● Work with the Pathways Management Team and Evaluation Team to utilize data consistently to assess the programs and communicate its impacts.

    ● Partner with the Pathways Management Team to record and uphold policies and protocols that support the program’s mission and goals.

    ● Provide clinical supervision for the Intake and Assessment Coordinator and support with clinical supervision for the Pathways Team when necessary

    ● Partner with the Pathways to identify trends in youth needs and identify potential training needs and program opportunities for staff

    ● Oversee the alumni outreach support and contacts

    ● Serve as the Grievance Coordinator for the Pathways Program, and follow-up with youth grievances according to contractual requirements

    Outreach and Partnerships
    ● Oversee the development of outreach opportunities and relationships with collateral partners. Conduct outreach to collaborative agencies, referring partners, ILP programs, local college campus’ and other target areas to identify and recruit eligible program participants.

    ● Lead partnership development with key strategic providers for agency and program youth support.

    ● Work with the Pathways Management team to identify outreach needs and to develop a strategy around outreach and partnership development.

    ● Act as main point of contact for United Friends’ Pathways program engaging all inquiring youth and referring agencies with professionalism and respect.

    General United Friends Responsibilities
    ● Act as a role model within the organization to uphold and implement United Friends’ organizational values:

    ● Embrace program evaluation that leads to excellence and impact

    ● Build effective and empowering partnerships with the youth, community and each other

    ● Create a fun and exciting environment that inspires learning and innovation

    ● Communicate openly, honestly and with humility across all groups

    ● Work together as one organization

    ● Other duties as assigned.

  • Required Qualifications:

    Required Qualifications
    ● MSW or related degree with 3+ years of post-graduate experience in appropriate and relevant setting

    ● Ability to establish and cultivate respectful relationships with people from diverse backgrounds

    ● An understanding of and sensitivity to issues concerning former foster care youth

    ● Extensive knowledge of substance abuse and mental health issues

    ● Strong assessment skills and ability to gather relevant information pertaining to applicant history and current functioning

    ● Exemplary written and verbal communication skills

    ● Strong problem-solving and crisis intervention skills

    ● Detail-oriented and organized with the ability to balance multiple competing priorities

    ● Knowledge and proficiency of Microsoft Word, Excel and Outlook applications

    ● Passionate about United Friends’ mission

    ● Must have valid CDL and an insured and reliable vehicle

  • Preferred Qualifications:

    ● Licensed (LCSW) 2+ years, and able to clinically supervise others towards licensure

    ● Experience working with homeless individuals and/or DCFS and Probation systems

    ● Experience working with the TAY foster youth population

Salary range info is as follows: $75,000/year - $85,000/year

To apply, click below and submit resume and cover letter to careers@unitedfriends.org, or jobapplicants@unitedfriends.org. Please note position title in the subject line.
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