Intake Specialist

Full-time

Position Overview

Pathways Housing Program provides transition-aged youth with housing and support services as they seek to obtain stable and secure housing and employment. Using a relational approach, the Intake Specialist will provide direct services to residents, and play an instrumental role in supporting the Pathways Program through a period of development. Reporting to the Transitions Manager, the Intake Specialist will guide incoming residents through the intake process and support their transition into the program, as well as, collaborate with the larger Transitions Team in setting up residents for success as they exit.

Reports to – Transitions Manager

  • Duties and responsibilities:

    Intake and Engagement

    • Facilitate residents’ entry into program including conducting intake interviews, completing intake documentation, coordinating resident orientations, and consulting with Pathways Team.
    • Participate in ongoing Youth Coordinated Entry System (CES) Care Coordination Meetings to link youth with housing programs.
    • Provide services with incoming and current residents using an engaging, strengths-based, and trauma-informed approach.
    • Coordinate linkages with community partners for applicants seeking housing and resources.
    • Support residents with transitions throughout their participation in the program by providing case management services, workshops, and events.

     Administrative

    • Maintain accurate entry/exit logs and document service provision in ETO database within one week.
    • Complete written assessments and move in paperwork within established timeframes.
    • Plan, organize, and coordinate all meetings and material related to residents’ program entry and exit.
    • Provide intake reports to internal and external stakeholders on a weekly basis and as requested.

     Outreach and Partnership

    • Act as initial point of contact for UFC’s Pathways program by engaging all inquiring youth and referring agencies with professionalism and respect, and respond to individuals seeking information about housing in a professional, prompt, and timely manner.
    • Maintain an overall understanding of program opportunities, contracts, and funding sources, and communicate about them effectively to internal and external partners.
    • Build and maintain strategic partnerships with community partners to enhance the opportunities available to UFC’s program participants.

    Other

    • Participate in team meetings and weekly individual supervision.
    • Other duties as assigned.

    General UFC Responsibilities

    • Act as a role model within the organization to uphold and implement UFC’s organizational values
    • Embrace program evaluation that leads to excellence and impact
    • Build effective and empowering partnerships with the youth, community and each other
    • Create a fun and exciting environment that inspires learning and innovation
    • Communicate openly, honestly and with humility across all groups
    • Work together as one organization
  • Required Qualifications:
    • MSW or related degree with two or more years post-graduate experience in a related setting
    • Strong assessment skills and ability to build rapport quickly
    • Ability to establish and cultivate respectful relationships with people from diverse backgrounds
    • An understanding of and sensitivity to issues concerning former foster youth and homelessness
    • Ability to be organized and balance multiple priorities, and effective written and verbal communication skills
    • Knowledge and proficiency of Microsoft Word, Excel and Outlook applications
    • Travel within in L.A. County required. Must have valid CDL and an insured and operational

    Vehicle

  • Preferred Qualifications:
    • Working towards clinical licensure
    • Experience working with substance use and mental health needs
    • Experience working with homeless individuals and/or DCFS and Probation
    • Strong problem-solving and crisis intervention skills
The Intake Specialist will work full-time during standard business hours, Monday-Friday and weekends and evenings as necessary. While based out of UFC’s downtown office, the Intake Coordinator will also work remotely from UFC’s housing sites across LA County.

Salary range info is as follows: $54,908/year - $68,635/year

To apply, click below and submit resume and cover letter to careers@unitedfriends.org, or jobapplicants@unitedfriends.org. Please note position title in the subject line.
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