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Program Support Coordinator, Pathways Program

Full-time, Non-Exempt

United Friends of the Children empowers current and former foster youth on their journey to self-sufficiency through service-enriched education and housing programs, advocacy, and consistent relationships with a community of people who care.

Founded over 40 years ago, United Friends’ is a leading provider of youth development services to current and former foster youth in Los Angeles County. Through its housing and education programs, the organization has helped thousands of young people imagine and actualize their own dreams and futures. All programs are grounded in a relational model. At United Friends, youth build long-lasting, developmental relationships between young people and caring adults, as well as connections to nourishing peer and community support systems. Around those relationships, United Friends wraps an array of supportive services to help youth successfully transition to adulthood. Operating 11 housing sites around the county, United Friends’ housing program provides current and former foster youth with a stable place to live and targeted services that promote their long-term economic stability and wellness. Serving students from the sixth grade through college competition, United Friends’ education program reverses abysmal educational outcomes for foster youth by ensuring they graduate from high school and college. As a result of services, United Friends alumni have greater housing and economic stability, higher educational attainment and a stronger sense of community and emotional wellbeing.

  • Duties and responsibilities:

    Pathways Director Support

    • Support Pathways Director with administrative tasks such as scheduling meetings, managing calendar,
    responding to calls, and tracking expenses for budget management

    • Manage incoming Pathways Program inquiries and redirect to appropriate staff

    • Take notes and prepare correspondence on behalf of Director

    • Assist the Director in preparation for Department, Board, External Committee meetings and all other
    pertinent meetings as specified

    • Distribute materials to attendees as requested and external meetings

    • Support Director with follow-up on research, inquiries, projects and plans as a matter of daily project
    management

    • Enter data into Apricot and HMIS database as needed

    • Assist with data collection and report preparation utilizing Apricot and HMIS database

    • Support Director with management of department projects

    Programs Support and Coordination

    • Support telephone, email, and mail communications from youth and referral parties inquiring about the
    Pathways program and aftercare services

    • Update program demographic and statistical documents

    • Enter data into Apricot and HMIS databases as needed

    • Assist with gathering program information for grant reports, LAHSA, HUD, THP Plus, foundations and
    private donors

    • Compile and submit THP Plus Monthly, Quarterly, and Annual reports for the housing program within
    strict deadlines

    • Assist with providing information to internal and external stakeholders for internal and external
    reports

    • Organize and create new files for Pathways program

    • Assist in preparation of files and data for internal & annual audits in accordance with grant
    requirements

    • Assist in the move-ins/exit of youth by securing resources (e.g., AMEX cards) and ensuring the accuracy
    and completion of intake and exit paperwork prior to filing

    • Ensure move-in packets, exit packets, and all other necessary paperwork are readily available for use by
    Pathways team

    • Generate check requests, invoices, and receipts (Bus passes, Food Cards, etc.) for monthly expenses

    • Coordinate gift card acquisition, purchasing, and distribution for Pathways program

    • Process payments to therapist contractors and vendors for Life Skills events or other speakers/workshops

    • Assist Property and Facilities Manager with food pantry coordination

    • Support Housing and Education Directors as needed

    • Collaborate with the Program Directors to coordinate program events, retreats, and other team-building
    activities

    • Collaborate with the VP of Programs to develop processes that support program functioning

    General United Friends Responsibilities

    •Act as a role model within the organization to uphold and implement United Friends’ organizationaln values:
    • Embrace program evaluation that leads to excellence and impact

    • Build effective and empowering partnerships with the youth, community and each
    other

    • Create a fun and exciting environment that inspires learning and innovation

    • Communicate openly, honestly and with humility across all groups
    • Work together as one organization

    Other

    • Other duties as assigned

  • Required Qualifications :

    • Bachelor’s degree

    • 2+ years of professional experience in a related setting

    • Bilingual in English and Spanish; oral and written

    • Ability to analyze and present information concisely and effectively, both verbally and in writing

    • Ability to handle confidential information with sensitivity and integrity

    • Ability to multi-task and manage the completion of multiple projects, often with shifting priorities,
    while working under direct supervision or independently

    • Has a positive, respectful attitude and works well in a team setting

    • Demonstrated ability to be creative, flexible and well-organized

    • Ability to establish and cultivate respectful relationships with people from diverse backgrounds

    • Holds self-accountable, sets high expectations for self and others, works both independently and
    collaboratively and relates tasks to organizational values

    • Proficiency in Microsoft Word, Excel, Outlook applications, Google Drive, and database management
    experience

    • Passionate about United Friends’ mission

  • Preferred Qualifications:

    • Experience working in a non-profit setting

    • An understanding of and sensitivity to issues concerning former foster care youth

United Friends currently implements a hybrid work environment, whereas, our staff’s residence is their primary place of work. As a full-time non-exempt employee, the Program Coordinator will work standard business hours Monday-Friday, and may work weekends and/or evenings as necessary. In addition, the full-time non-exempt employee will report to the downtown office, as needed.

To apply, click below and submit resume and cover letter, including desired salary range, to jobapplicants@unitedfriends.org. Please note position title in the subject line.
About United Friends of the Children
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