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Senior Onsite Maintenance Technician (Los Angeles)

Full-Time

United Friends of the Children’s Pathways Housing Programs provides residents, ages 18-24, with housing and support services as they seek to obtain stable and secure housing, education, and employment. Under the direction of the Property and Facilities Manager will oversee the operations of United Friends’ residential properties and perform essential administrative tasks throughout our facility.

The Onsite Maintenance Technician will work full-time schedule (8:30am – 5:30pm), Monday-Friday and weekends and evenings (on call) as necessary. While Los Angeles will serve as the Onsite Maintenance Technician primary location, travel between housing sites across LA County is required.

Physical Demands

While performing the responsibilities of the Onsite Maintenance Technician position, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel, and must be able to lift 50 pounds unassisted. The employee is required to stand, walk, reach with arms, hands, and to stoop, kneel, or crouch

  • Duties and responsibilities:

    Onsite Maintenance Technician

    • Oversee the daily maintenance of United Friends’ residential properties in accordance with required legal and high-quality standards

    • Perform daily inspections of balconies, patios, driveways, stairs, walkways, laundry room, and other common areas for cleanliness

    • Assess and maintain turnover of vacant units, change locks, paint, light plumbing, appliance replacement, etc.

    • Respond and act to emergency maintenance troubleshoot (respond to calls for maintenance, diagnose, repair, if possible, dispatch management if not able to repair)

    • Act as the maintenance emergency contact for residents as needed

    • Perform unit walkthrough in partnership with Advocacy Counselors prior and during resident move ins

    • Record and maintain tenant vehicle registration log

    • Maintain a professional demeanor with residents, vendors, and teammates

    • Respond to tenant and vendor requests in an efficient and timely manner

    • Regularly assess the condition of the properties and communicate effectively regarding property needs and resident concerns

    • Prepare United Friends residential properties for stakeholder site visits and/or inspection

    • Conduct quarterly inspections with Property and Facilities Manager

    • Supervise move-in and move-out procedures for the Pathways Housing Program sites

    • Inspect apartments on a quarterly basis at minimum, delivers violations to youth who do not comply with program or house rules and works with and coaches youth to correct violations when possible

    • Work with program staff to support youth in unit upkeep

    Leadership

    • Supports with coordinating work of other On-Site Maintenance Technicians

    • Ensures completion of maintenance work orders

    • Assists other On-Site Maintenance Technicians with challenging tasks

    • Give support to Property and Facilities Manager with accomplishing tasks while referring to personnel or technical issues to the supervisor

    • Prepare job estimates and budgets including time and materials costs for Property and Facilities Manager

    • Prepare and maintains records on all preventative maintenance activities

    • Monitor and maintain quality control standards

    • Lead and train employees, to include organizing, prioritizing, and scheduling work assignments

    • Oversee on-site maintenance team, properties and facilities in the absence of Property and Facilities Manager

    • Work and implement a team environment with maintenance staff and other UFC personnel

    Administrative

    • Perform and support Property and Facilities Manager with maintenance projects

    • Utilize the Zendesk helpdesk to track ongoing work orders

    • Respond to maintenance requests and ensure facilities are in compliance

    • Conduct weekly camera reviews and emergency camera reviews upon request from Property and Facilities Manager and Community Manager

    • Update and maintain property unit keys

    • Prioritize tasks and delegate them when appropriate

    • Identify issues and to determine repairs that are needed

    • Plan maintenance schedules for building systems

    Other

    • Other duties as assigned

    General United Friends Responsibilities

    • Act as a role model within the organization to uphold and implement United Friends’ organizational values:

    • Embrace program evaluation that leads to excellence and impact

    • Build effective and empowering partnerships with the youth, community and each other

    • Create a fun and exciting environment that inspires learning and innovation

    • Communicate openly, honestly and with humility across all groups

    • Work together as one organization

  • Required Qualifications:

    • 5+ years of experience in property management or related field, specifically related to leasing and apartment acquisition in a special population community setting

    • High school diploma

    • Strong problem-solving and crisis management and intervention skills

    • Ability to establish and cultivate respectful relationships with people from diverse backgrounds

    • Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and incorporates others’ views into work

    • Detail-oriented and organized with the ability to balance multiple competing priorities

    • Holds self-accountable, sets high expectations for self and others, works both independently and collaboratively and relates tasks to organizational values

    • Proficiency in Microsoft Word, Excel and Outlook applications

    • Passionate about United Friends’ mission

    • Must have valid CA Driver’s License and an insured and reliable vehicle

  • Preferred Qualifications:

    • An understanding of and sensitivity to issues concerning former foster care youth

    • Experience working with affordable housing and/or in a non-profit setting connected to the Los Angeles Homeless Services Authority

    • Preferred but not required, working knowledge of Fair Housing Law, and other government housing regulations and programs, including Section 8, the Americans with Disabilities Act (ADA), HUD/ LAHSA contract standards, and Tax Credit (TCAC requirements)

    • Extensive knowledge of building systems such as plumbing, electrical, and HVAC

    • Excellent analytical and problem-solving skills

Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to careers@unitedfriends.org.

About United Friends of the Children
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