Maintenance Technician

Full-time, Non-Exempt

United Friends of the Children’s Pathways Housing Programs provides residents, ages 18-24, with housing and support services as they seek to obtain stable and secure housing, education, and employment. Under the direction of the Assistant Property Manager will oversee the operations of United Friends’ residential properties and perform essential administrative tasks throughout our facility.


Introductory Period

An introductory period of On-site Maintenance Technician will be required for this position. This time period will be used to help the qualified candidate adjust to the new job responsibilities and will allow both the qualified candidate and the immediate supervisor time to determine whether or not to continue employment. In the event it is not possible to facilitate a working relationship within the introductory period, there will be no obligation on the part of the employee or their immediate supervisor to continue employment.


Physical Demands

While performing the responsibilities of the Live In Maintenance Technician position, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel, and must be able to lift 50 pounds unassisted. The employee is required to stand, walk, reach with arms, hands, and to stoop, kneel, or crouch.

  • Duties and responsibilities:

    On-site Maintenance Technician

    • Oversee the daily maintenance of United Friends’ residential properties in accordance with required
    legal and high-quality standards

    • Perform daily inspections of balconies, patios, driveways, stairs, walkways, laundry room, and other
    common areas for cleanliness

    • Assess and maintain turnover of vacant units, change locks, paint, light plumbing, appliance
    replacement, etc.

    • Respond and act to emergency maintenance troubleshoot (respond to calls for maintenance, diagnose,
    repair, if possible, dispatch management if not able to repair)

    • Act as the maintenance emergency contact for residents as needed

    • Perform unit walkthrough in partnership with Advocacy Counselors prior and during resident move ins

    • Record and maintain tenant vehicle registration log

    • Maintain a professional demeanor with residents, vendors, and teammates

    • Respond to tenant and vendor requests in an efficient and timely manner

    • Regularly assess the condition of the properties and communicate effectively regarding property needs
    and resident concerns

    • Prepare United Friends residential properties for stakeholder site visits and/or inspection

    • Conduct quarterly inspections with Assistant Property Manager

    • Supervise move-in and move-out procedures for the Pathways Housing Program sites

    • Inspect apartments on a quarterly basis at minimum, delivers violations to youth who do not comply with
    program or house rules and works with and coaches youth to correct violations when possible

    • Work with program staff to support youth in unit upkeep



    • Perform and support Assistant Property Manager with maintenance projects

    • Utilize the Zendesk helpdesk to track ongoing work orders

    • Respond to maintenance requests and ensure facilities are in compliance

    • Conduct weekly camera reviews and emergency camera reviews upon request from Assistant Property Manager and Community Manager

    • Update and maintain property unit keys



    • Other duties as assigned


    General United Friends Responsibilities

    • Act as a role model within the organization to uphold and implement United Friends’ organizational

    o Embrace program evaluation that leads to excellence and impact
    o Build effective and empowering partnerships with the youth, community and each other
    o Create a fun and exciting environment that inspires learning and innovation
    o Communicate openly, honestly and with humility across all groups
    o Work together as one organization

  • Required Qualifications:

    • 3+ years of experience in property management or related field, specifically related to leasing and
    apartment acquisition in a special population community setting

    • Strong problem-solving and crisis management and intervention skills

    • Ability to establish and cultivate respectful relationships with people from diverse backgrounds

    • Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and
    incorporates others’ views into work

    • Detail-oriented and organized with the ability to balance multiple competing priorities

    • Holds self-accountable, sets high expectations for self and others, works both independently and
    collaboratively and relates tasks to organizational values

    • Proficiency in Microsoft Word, Excel and Outlook applications

    • Passionate about United Friends’ mission

    • Must have valid CA Driver’s License and an insured and reliable vehicle

    • Experience working with highly vulnerable populations in a housing setting

  • Preferred Qualifications:

    • An understanding of and sensitivity to issues concerning former foster care youth

    • Experience working with affordable housing and/or in a non-profit setting connected to the Los Angeles
    Homeless Services Authority

    • Preferred but not required, working knowledge of Fair Housing Law, and other government housing
    regulations and programs, including Section 8, the Americans with Disabilities Act (ADA), HUD/ LAHSA
    contract standards, and Tax Credit (TCAC requirements)

The On-site Maintenance Technician will work full-time schedule (8:30am – 5:30pm), Monday-Friday and weekends and evenings (on call) as necessary. While Los Angeles will serve as the On-site Maintenance Technician primary location, travel between housing sites across the Inglewood are as is required.
About United Friends of the Children
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