Duties and responsibilities:
On-site Maintenance Technician
• Oversee the daily maintenance of United Friends’ residential properties in accordance with required
legal and high-quality standards
• Perform daily inspections of balconies, patios, driveways, stairs, walkways, laundry room, and other
common areas for cleanliness
• Assess and maintain turnover of vacant units, change locks, paint, light plumbing, appliance
replacement, etc.
• Respond and act to emergency maintenance troubleshoot (respond to calls for maintenance, diagnose,
repair, if possible, dispatch management if not able to repair)
• Act as the maintenance emergency contact for residents as needed
• Perform unit walkthrough in partnership with Advocacy Counselors prior and during resident move ins
• Record and maintain tenant vehicle registration log
• Maintain a professional demeanor with residents, vendors, and teammates
• Respond to tenant and vendor requests in an efficient and timely manner
• Regularly assess the condition of the properties and communicate effectively regarding property needs
and resident concerns
• Prepare United Friends residential properties for stakeholder site visits and/or inspection
• Conduct quarterly inspections with Assistant Property Manager
• Supervise move-in and move-out procedures for the Pathways Housing Program sites
• Inspect apartments on a quarterly basis at minimum, delivers violations to youth who do not comply with
program or house rules and works with and coaches youth to correct violations when possible
• Work with program staff to support youth in unit upkeep
Administrative
• Perform and support Assistant Property Manager with maintenance projects
• Utilize the Zendesk helpdesk to track ongoing work orders
• Respond to maintenance requests and ensure facilities are in compliance
• Conduct weekly camera reviews and emergency camera reviews upon request from Assistant Property Manager and Community Manager
• Update and maintain property unit keys
Other
• Other duties as assigned
General United Friends Responsibilities
• Act as a role model within the organization to uphold and implement United Friends’ organizational
values:
o Embrace program evaluation that leads to excellence and impact
o Build effective and empowering partnerships with the youth, community and each other
o Create a fun and exciting environment that inspires learning and innovation
o Communicate openly, honestly and with humility across all groups
o Work together as one organization
Required Qualifications:
• 3+ years of experience in property management or related field, specifically related to leasing and
apartment acquisition in a special population community setting
• Strong problem-solving and crisis management and intervention skills
• Ability to establish and cultivate respectful relationships with people from diverse backgrounds
• Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and
incorporates others’ views into work
• Detail-oriented and organized with the ability to balance multiple competing priorities
• Holds self-accountable, sets high expectations for self and others, works both independently and
collaboratively and relates tasks to organizational values
• Proficiency in Microsoft Word, Excel and Outlook applications
• Passionate about United Friends’ mission
• Must have valid CA Driver’s License and an insured and reliable vehicle
• Experience working with highly vulnerable populations in a housing setting
Preferred Qualifications:
• An understanding of and sensitivity to issues concerning former foster care youth
• Experience working with affordable housing and/or in a non-profit setting connected to the Los Angeles
Homeless Services Authority
• Preferred but not required, working knowledge of Fair Housing Law, and other government housing
regulations and programs, including Section 8, the Americans with Disabilities Act (ADA), HUD/ LAHSA
contract standards, and Tax Credit (TCAC requirements)