Case Management

• Utilize motivational interviewing and harm reduction approaches to promote follow-through with preventive care and treatment of conditions, such as substance use, mental health symptoms, and high-risk behavior.
• Assess youth cases through biopsychosocial evaluations and assessments to determine case management needs and goals related to mental health support or high-risk behavior and provide referrals to appropriate treatment or services.
• Create comprehensive individual case plans for youth tailored to their needs and goals towards education, employment, wellbeing, and stable housing.
• Provide intensive case management that includes identifying and removing existing or potential barriers and linking youth to relevant community resources.
• Establish quality rapport that increases levels of program engagement to provide excellent services and support.
• Develop a robust transition plan to thoroughly guide and support youth into stable housing.
• Coordinate weekly meetings to provide coaching and guidance on case plan goals related to housing, employment, education, wellness, and life skills.
• Evaluate ongoing information and assessments to ensure youth safety, wellbeing, and progress towards case plan goals and condition of their living environment.
• Coordinate and facilitate tasks related to apartment and program readiness for youth move-ins and exits.
• Lead care coordination meetings with youth and their care team related to their progress and needs in program as well as directly addressing program violations or concerns.
• Monitor site safety and cleanliness, including conducting thorough unit inspections.
• De-escalate conflict that may include incidents involving community violence, domestic violence, or suicide ideation.
• Provide crisis intervention and restorative justice techniques to reduce harm, support youth through incidents, and complete appropriate safety measures, such as safety plans and incident reports.

Workshop and Events

• Coordinate and facilitate monthly groups or workshops for youth that support life skills which increase self-sufficiency toward independent living and responsible adulthood.
• Attend community building activities, life skills workshops, and events for youth.
• Build community by encouraging youth participation to attend workshops and events.

Documentation and Administrative Duties

• Meet all due dates for data entry and documentation requirements.
• Document all service efforts on Apricot and the Homeless Management Information System (HMIS) within the required timeframes.
• Track youth progress towards goals and required outcomes.
• Analyze outcome data to improve service delivery.
• Attend agency required trainings and expand knowledge of services relevant to our population.
• Accurate and timely submission of all agency required documentation and procedures (e.g. mileage, payment request, reimbursement documents, etc.)

Other

• Other duties as assigned.

General United Friends Responsibilities

• Act as a role model within the organization to uphold and implement United Friends’ organizational values:
  • Embrace program evaluation that leads to excellence and impact
  • Build effective and empowering partnerships with the youth, community, and each other
  • Create a fun and exciting environment that inspires learning and innovation
  • Communicate openly, honestly and with humility across all groups
  • Work together as one organization

• Staff hold a commitment to:
  • A culturally responsive Trauma-Informed Approach to our population and client centered advocacy
  • Strong knowledge of the communities served and centralize this cultural understanding into the work.
  • Support in Justice, Equity, Diversity, and Inclusion (JEDI)
  • Evaluating the completeness, accuracy and relevance of data to determine information value and improve client services.

• Master’s degree in social work, psychology, counseling, or equivalent preferred with 1-2 years of experience, or BA with 3 or more years of relevant experience
• Experience providing direct services to high-risk population or youth experiencing homelessness preferred.
• Strong verbal and written communication skills.
• Highly motivated to engage in problem-solving and research innovative solutions.
• Ability to provide crisis management and de-escalation techniques.
• An ability to work in a fast-paced environment that requires effective collaboration with a multi-disciplinary service team and to work independently.
• High level of accountability and responsibility for role expectations.
• Trauma-informed and client-centered advocacy
• Understand the communities served and centralize this cultural understanding into the work
• Passionate about United Friends’ mission and values.
• Must have a valid California Driver’s License and an insured and reliable vehicle.

• Oral and written fluency in Spanish